Refund Policy

Effective Date: 2nd January 2026

At Capstone Estates and Finance, we are committed to providing transparent and professional property and financial services. This Refund Policy outlines the circumstances under which refunds may be issued for services purchased through our website or directly from our company.

1. General Policy

Payments made for services provided by Capstone Estates and Finance are generally non-refundable once the service has commenced, unless otherwise stated in writing. This is due to the professional time, resources, and administrative costs involved in delivering our services.

However, we aim to be fair and reasonable, and refunds may be considered under certain circumstances outlined below.

2. Eligibility for Refunds

You may be eligible for a full or partial refund in the following situations:

Duplicate Payments: If you were accidentally charged more than once for the same service.
Service Not Yet Started: If you cancel a service request before any work has begun.
Company Cancellation: If Capstone Estates and Finance is unable to provide the agreed service.
Administrative Error: If a payment was processed incorrectly due to an internal error.

3. Non-Refundable Services

The following are typically non-refundable once work has started:

Property sourcing or property search services
Financial consultations or advisory services already delivered
Mortgage or finance application processing services
Administrative and documentation preparation services
Any service where third-party costs have already been incurred

4. Partial Refunds

In certain situations, a partial refund may be issued if:

Work has begun but has not yet been completed.
Some elements of the service have already been delivered.
Third-party fees (such as lender or legal fees) have already been paid.

Any partial refund will be calculated based on the work already completed and any costs already incurred.

5. Refund Request Process

To request a refund, please contact us with the following information:

Your full name
Order or invoice number
Service purchased
Reason for the refund request

Refund requests must be submitted within 14 days of the original payment date.

Requests should be sent to:
Email: info@capstoneestates.co.uk
Company Name: Capstone Estates and Finance

6. Refund Processing Time

If a refund is approved:

Refunds will be processed to the original payment method used during purchase.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

7. Third-Party Services

Some services may involve third-party providers such as lenders, legal professionals, surveyors, or insurers. Fees paid directly to these third parties are subject to their own refund policies, and Capstone Estates and Finance cannot guarantee refunds for those charges.

8. Changes to This Policy

Capstone Estates and Finance reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website and will take effect immediately.

9. Contact Information

If you have any questions about this Refund Policy, please contact us:

Capstone Estates and Finance
Email: info@capstoneestates.co.uk
Phone: 01412660060
Address: 54 Tannoch Drive, Cumbernauld, Glasgow, G67 2XX