Our privacy policy

 

This Privacy Policy applies to Capstone Estates and Finance (referred to as “Capstone Estates and Finance”, “we”, “our” or “us”), our website www.capstoneestates.co.uk, and any services we provide.

We understand that you care about how your personal information is used and shared, and we are committed to protecting your privacy and handling your data in a transparent and secure manner.

By visiting our website, contacting us, or otherwise interacting with Capstone Estates and Finance, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.

If you have any questions about this Privacy Policy, please contact us using the details provided at the end of this document.

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Who We Are

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Capstone Estates and Finance
Website: www.capstoneestates.co.uk
Email: info@capstoneestates.co.uk
Address: 54 Tannoch Drive, Cumbernauld, Glasgow, G67 2XX

For the purposes of UK data protection laws, including the UK GDPR and the Data Protection Act 2018, Capstone Estates and Finance is the data controller of your personal data.

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Information We Collect

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We collect and store information that you voluntarily provide to us, as well as certain information collected automatically when you interact with our website or services.

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a) Contact Information

We may collect personal contact information, including but not limited to:

• Full name

• Postal address

• Email address

• Telephone number

This information may be collected when you:

• Contact us via email, phone, or online forms

• Make an enquiry about our services

• Communicate with us for customer support

We use this information to respond to enquiries, provide services, manage relationships, and communicate with you where necessary.

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b) Financial Information

Where relevant to the services we provide, we may collect financial information such as billing details or payment-related information. This information is used strictly for processing services and fulfilling contractual obligations.

We do not sell, rent, or share your financial information with third parties except where required to provide our services, comply with the law, or as outlined in this Privacy Policy.

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c) Demographic Information

We may collect anonymous demographic information such as postcode, age range, or general location. This information is used to:

• Improve our services and website

• Tailor content to user interests

• Perform internal analysis and reporting

Any demographic data shared with third parties is anonymised and aggregated and does not identify you personally.

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d) Technical and Usage Information

When you visit our website, we may automatically collect certain information, including:

• IP address

• Browser type and version

• Operating system

• Pages visited and time spent on the website

• Referring website addresses

This information helps us analyse trends, improve security, administer the website, and enhance user experience. It is generally used in an aggregated, non-identifiable form.

We may also supplement the information you provide with publicly available information where permitted by law.

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Cookies and Similar Technologies

 

a) Cookies

Our website uses cookies to improve functionality and user experience. Cookies are small text files stored on your device that help us recognise your preferences and enable certain features.

You can choose to disable cookies through your browser settings. However, please note that some parts of the website may not function properly if cookies are disabled.

 

b) Third-Party Cookies and Advertising

We may work with third-party service providers who use cookies or similar technologies to deliver advertisements or analyse website usage. These third parties may collect anonymous information about your visits to this and other websites.

No personally identifiable information such as your name or contact details is shared with these third parties.

You can learn more about online advertising choices and opt-out options through recognised industry platforms.

 

c) Web Beacons

Our website may include web beacons (also known as pixel tags) to measure the effectiveness of marketing campaigns. These do not collect personally identifiable information.

Telephone Calls and Communications

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To maintain high standards of service, telephone calls may be recorded or monitored for training, quality assurance, and compliance purposes.

By contacting us or using our services, you consent to such recording or monitoring where permitted by law.

 

How We Use Your Personal Information

We use your personal information for the following purposes:

• To respond to enquiries and provide requested services

• To manage and administer our business relationships

• To communicate important service-related information

• To improve our website, services, and customer experience

• To comply with legal and regulatory obligations

 

Marketing Communications

Where permitted by law, we may contact you with information about our services that may be of interest to you. You can opt out of marketing communications at any time by using the unsubscribe option in our emails or by contacting us directly.

We will continue to send non-promotional communications that are necessary to provide our services or meet legal obligations.

 

Legal Basis for Processing

We process your personal data only where we have a lawful basis to do so, including:

• Your consent

• Performance of a contract

• Compliance with a legal obligation

• Legitimate business interests, where these are not overridden by your rights

 

Sharing and Disclosure of Information

We may disclose your personal information:

• Where required by law, regulation, court order, or legal process

• To protect our rights, property, or safety, or that of others

• To trusted service providers who assist us in operating our business, subject to confidentiality obligations

We are not responsible for the privacy practices of third-party websites linked to or from our website. We encourage you to review their privacy policies separately.

 

Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services

• Manage our business operations

• Comply with legal, regulatory, or contractual obligations

If you have a contract with us, your data will be retained for the duration of the contract and for a reasonable period afterwards as required by law.

 

Data Security

We take appropriate technical and organisational measures to protect your personal data, including encryption and secure systems.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

You are encouraged to take precautions to protect your own devices and personal information.

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Your Rights

Under UK data protection laws, you have rights including:

• The right to access your personal data

• The right to correct inaccurate data

• The right to request deletion of your data

• The right to restrict or object to processing

• The right to data portability

To exercise any of these rights, please contact us using the details below.

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Limitation of Liability

Capstone Estates and Finance is not responsible for the misuse, loss, or unauthorised access of information by third parties where such information has been lawfully shared in accordance with this Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Email: info@capstoneestates.co.uk
Address: 54 Tannoch Drive, Cumbernauld, Glasgow, G67 2XX

This Privacy Policy may be updated from time to time. Any changes will be posted on this page, and continued use of our website or services indicates acceptance of the updated policy.